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Contacts Plus Spike is a Cairo, Egypt–based contact center and outsourcing company dedicated to helping businesses build stronger relationships with their customers while scaling their operations efficiently. From inbound customer support and outbound sales to full BPO operations, HR outsourcing, and IT support, CPS provides integrated solutions designed to improve performance, reduce operational costs, and enhance customer experience. Our foundation is built on the legacy and expertise of Contacts Plus, a company established in 2004 with a strong reputation for operational excellence and customer-focused service. By combining years of experience with modern technology and global best practices, Contacts Plus Spike was created to meet the evolving needs of businesses that require flexible, scalable, and high-quality outsourcing solutions. Operating from Cairo, CPS brings together highly trained teams, advanced CRM and communication systems, and a performance-driven culture. Our operations are guided by internationally recognized call center standards from BenchmarkPortal, ensuring our clients benefit from processes and performance benchmarks used by leading contact centers worldwide. At CPS, we believe that great customer experiences start with great teams. That is why we invest heavily in recruiting compassionate, professional agents and equipping them with the tools, training, and support they need to deliver exceptional service. Whether supporting customers, generating leads, scheduling appointments, or providing technical assistance, our teams act as a true extension of our clients’ businesses. Today, Contacts Plus Spike partners with organizations across industries that want to grow faster without compromising quality. Our mission is simple: to help businesses scale their customer engagement with reliable teams, modern technology, and internationally recognized best practices. As we continue to grow, our commitment remains the same—delivering consistent results, building long-term partnerships, and setting new standards for outsourced customer engagement.
We operate with unwavering honesty, transparency, and ethical conduct, building trust with both our clients and employees.
We prioritize our clients' success by providing exceptional customer service, tailored solutions, and continuous improvement.
We embrace innovation and change to stay ahead in a rapidly evolving industry, constantly seeking new ways to improve and optimize our services.
We believe in the potential of our employees and foster a diverse, inclusive, and collaborative work environment where everyone can thrive.
We take responsibility for our actions, delivering on commitments, and holding ourselves to the highest standards of quality and performance.
We value teamwork and collaboration, recognizing that our collective efforts drive success and satisfaction for both our clients and our team members.
We are committed to enhancing the community engagement, by raising awareness on the importance of the contact center outsourcing industry and the fusion of the people of determination spectrum.
The premier MENA region contact center, recognized for innovation, reliability, and superior customer experiences, while pursuing global expansion and making a positive impact on both the community and the industry.
In the Middle East and North Africa Region by delivering unparalleled customer experience solutions, innovation, reliability, state of the art Technology. We are committed to drive client success and happiness, deploying technology modernization, and empowering our employees to excel in a dynamic and inclusive workplace.
From over 20 years of expertise in contact center training in the MENA region to establishing our own state-of-the-art call center since 2023, our journey is a testament to our continuous growth and innovation.
