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Contacts Plus Spike is a dynamic and forward-thinking contact center outsourcing services company located in Cairo, Egypt. We've set our sights on becoming known for excellence in service delivery, operations optimization, innovation, and ethical business practices.
We operate with unwavering honesty, transparency, and ethical conduct, building trust with both our clients and employees.
We prioritize our clients' success by providing exceptional customer service, tailored solutions, and continuous improvement.
We embrace innovation and change to stay ahead in a rapidly evolving industry, constantly seeking new ways to improve and optimize our services.
We believe in the potential of our employees and foster a diverse, inclusive, and collaborative work environment where everyone can thrive.
We take responsibility for our actions, delivering on commitments, and holding ourselves to the highest standards of quality and performance.
We value teamwork and collaboration, recognizing that our collective efforts drive success and satisfaction for both our clients and our team members.
We are committed to enhancing the community engagement, by raising awareness on the importance of the contact center outsourcing industry and the fusion of the people of determination spectrum.
The premier MENA region contact center, recognized for innovation, reliability, and superior customer experiences, while pursuing global expansion and making a positive impact on both the community and the industry.
In the Middle East and North Africa Region by delivering unparalleled customer experience solutions, innovation, reliability, state of the art Technology. We are committed to drive client success and happiness, deploying technology modernization, and empowering our employees to excel in a dynamic and inclusive workplace.
From over 20 years of expertise in contact center training in the MENA region to establishing our own state-of-the-art call center since 2023, our journey is a testament to our continuous growth and innovation.
