How AI + Human Teams Win — The Hybrid CX Model That Actually Works
A Story to Start In 2025, a regional telecom made a bold move: They announced their goal to automate 60% of their support interactions within 12 months. They invested heavily in: AI chatbots sentiment analysis tools automation workflows self-service redesign IVR upgrades For the first quarter, the results looked promising. Automation rates climbed. Agent workload […]