When “We’ll Handle Support In-House” Cost Us $2.3 Million—And Why Outsourcing Needs Strategy
Lead for Decision-Makers (COOs · CX Directors · Founders): At CP Spike, we’ve seen how companies that lead operations thinking outsourcing is just “cheaper staff” often pay a far bigger price—and how the ones who treat it as strategic transformation win. A Story to Start In 2021, a fast-growing fintech company chose to outsource its […]